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Field Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Medtronic Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Representative to join our team at Medtronic. As a Field Service Representative, you will be responsible for providing technical support and repair services to our customers in the Northern region of the US.

Key Responsibilities
  • Provide Technical Support: Respond to customer inquiries and provide technical assistance to resolve product-related issues.
  • Repair and Maintenance: Perform routine maintenance and repair services on medical equipment to ensure optimal performance.
  • Customer Liaison: Serve as a liaison between our field partners and key customers to ensure seamless communication and resolution of issues.
  • Travel and Installation: Travel to customer sites to install, operate, maintain, repair, and modify equipment as needed.
  • Training and Development: Participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members.
  • Record Keeping: Maintain accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system.
Requirements
  • Education: Bachelor's Degree in a related field.
  • Experience: Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
  • Skills: Strong technical skills, excellent communication and analytical skills, and ability to troubleshoot with creativity and discipline.
  • Certifications: Familiarity with FDA 21 CFR, CGMP for Medical Devices, and ability to read and understand schematics and engineering drawings.
Benefits

Medtronic offers a competitive salary and flexible benefits package, including a short-term incentive plan. We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.