Field Service Engineer
1 day ago
We are seeking a highly skilled and motivated Field Service Engineer to provide technical support, installation, repair, and maintenance of our analytical instruments at customer sites. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support, in order to maximize their satisfaction and the performance of our products.
Key Responsibilities- Installation and Maintenance: Install, commission, and maintain analytical instruments on customer sites in accordance with company procedures and customer requirements.
- Technical Support: Provide technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.
- Record Keeping: Maintain accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.
- Collaboration: Collaborate with cross-functional teams including sales, marketing, and product development to ensure customer needs are met and new product features are properly communicated.
- Product Knowledge: Develop and maintain a thorough understanding of our products and their applications, as well as keep up-to-date with the latest technological advances in the industry.
- Training and Development: Participate in training sessions and seminars to maintain and expand your technical knowledge and skills.
- Compliance: Adhere to company safety policies and procedures and promote a safe work environment.
- Education: Bachelor's degree in engineering, or related field experience.
- Experience: At least 3 years of experience in field service, installation, and/or technical support of electronics.
- Technical Skills: Strong technical skills in troubleshooting, repairing, and maintaining analytical instruments such as chromatography systems, mass spectrometers, or other analytical instrumentation.
- Communication Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers of varying technical backgrounds.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Customer Focus: Ability to work independently and as part of a team, with a strong customer-focused attitude.
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