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IT Support Specialist

2 months ago

South Bend, Indiana, United States WPG Consulting, LLC. Full time

Company Overview

WPG Consulting, LLC is a premier IT consulting and managed services provider dedicated to delivering comprehensive IT solutions, including technical support, strategic consulting, and managed cybersecurity services. We cater to a diverse clientele, ranging from small businesses to large enterprises across various sectors. As an Advanced Certified technology firm, we maintain partnerships with leading industry vendors such as Cisco, HP, Dell, VMware, Microsoft, Google Cloud, and Okta. Our extensive service offerings encompass 24/7 emergency technical support, remote assistance, cloud computing solutions, backup and disaster recovery, and hardware procurement.

Position Summary

This full-time on-site position is for an Experienced End-user & IT Support Engineer, responsible for providing technical assistance for desktop systems (Windows), mobile devices (Apple/Android), printers, and network connectivity. Key responsibilities include validating issues, performing initial troubleshooting, and facilitating prompt resolutions. The ideal candidate will possess strong written and verbal communication skills in English.

Key Responsibilities

  • Troubleshoot and resolve technical issues related to desktop computers and printers (e.g., Windows/HP/Xerox).
  • Manage and maintain Lenovo/Dell/HP hardware and operating system configurations, ensuring efficient troubleshooting.
  • Provide technical support to end-users across various operating systems and software applications.
  • Demonstrate excellent analytical and problem-solving capabilities.
  • Exhibit strong communication and interpersonal skills.

Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Experience in IT consulting or managed services is advantageous.
  • Relevant certifications such as:
    • Meraki Cloud
    • Microsoft Certified Desktop Support Technician (MCDST), A+
    • CompTIA Network+
    • Cisco Certified Network Associate/Professional (CCNA/CCNP)
  • Wireless networking experience is a plus.