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Retail Operations Manager

2 months ago

West Chester, Pennsylvania, United States Eclat Chocolate Full time
Retail and Fulfillment Manager

Éclat Chocolate is seeking a highly skilled Retail and Fulfillment Manager to oversee daily operations and shipping fulfillment. The ideal candidate will possess excellent communication and organizational skills, with a focus on delivering exceptional customer experiences.

Key Responsibilities:
  • Store Operations: Oversee store opening and closing schedules, manage daily register operations, and maintain a working knowledge of all products, ingredients, and origin.
  • Staffing and Scheduling: Schedule adequate retail staffing and oversee store front cleaning schedules.
  • Product Management: Manage product stock and display, ensuring a visually appealing and well-stocked store environment.
  • Customer Experience: Ensure shopping experiences meet company standards and provide exceptional customer service.
  • Shipping and Logistics: Process online, wholesale, and phone orders for shipping or pick up, communicate order status with sales teams, and collaborate with sales teams in fulfilling corporate and custom orders.
  • Inventory Management: Manage shipping supplies inventory and relay inventory to management.
  • Customer Service: Respond to customer inquiries pertaining to orders, issue tracing on packages and refunds when necessary, and monitor and answer vendor, retailer, and customer emails.

For more information about Éclat Chocolate, please visit our website.