Service Manager
4 weeks ago
About the Role:
Trek Bikes is seeking a highly skilled Service Manager to lead our Service Center operations. As the primary service advisor, you will be responsible for integrating the sales and service experience, while holding your team accountable for delivering exceptional customer service.
Key Responsibilities:
- Manage and control service costs
- Train and develop your team to ensure they have the skills and knowledge to deliver exceptional service
- Engage with customers to recommend the right service at the right time
- Manage all communication from the Service Department to customers
- Write work orders and ensure service orders are organized
- Develop and implement processes to improve efficiency and productivity
Requirements:
- 3+ years of bicycle service center experience
- Excellent communication and leadership skills
- Ability to motivate and develop future leaders
- Proactive approach to staying up to date on industry changes and trends
- Commitment to delivering exceptional customer service
Trek Benefits:
- Flexible and fun company culture
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discounts
Trek is an Equal Employment Opportunity Employer:
Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.
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