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Guest Services Coordinator

1 month ago

Honolulu, Hawaii, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Services Coordinator to join our team at the Sheraton Waikiki Beach Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests.

Key Responsibilities
  • Supply guests with directions and information regarding property amenities, services, and hours of operation.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • License or certification not required.
What We Offer

As a Guest Services Coordinator with Marriott International, you will enjoy a competitive hourly rate of $30.38 to $31.84, a dynamic and inclusive work environment, and opportunities for growth and development. Join our team and become a part of a global community that values diversity, equity, and inclusion.