Client Support Specialist

2 weeks ago


Brandon, Florida, United States Columbia Acquisitions Full time
Position Overview

At Columbia Acquisitions, we pride ourselves on fostering a culture of entrepreneurial growth through our distinctive educational experiences, innovation, and value creation, complemented by our internal promotion training framework.

We offer comprehensive training for our Customer Service Agents, focusing on enhancing employee performance and skill development. This educational journey will refine abilities, reshape attitudes, and expand knowledge to boost overall effectiveness.

Key Responsibilities of the Customer Service Agent:

  • Provide hands-on assistance to customers in all service fulfillment aspects by showcasing adept use of proprietary tools and applications during the sales process.
  • Engage in sales initiatives to optimize revenue generation.
  • Collaborate with management to strategize and oversee organizational operations.
  • Participate in classroom training related to their rotational roles.
  • Attend educational sessions, listen to guest speakers, and complete projects, presentations, and assessments.
  • Gain insights by working across various departments, including marketing, sales, customer service, purchasing, merchandising, and human resources.
  • Assist management in the recruitment, hiring, and training of new employees.
  • Utilize company reports to evaluate sales performance, gross profit, and inventory trends.
  • Work alongside management to devise and execute strategies for asset protection and profitability enhancement.
  • Address consumer inquiries and provide troubleshooting support.
  • Participate in product training sessions and sales workshops.
  • Ensure effective product presentation to customers.
  • Engage with customers in a courteous and knowledgeable manner.
  • Maintain regular attendance and punctuality.

Career Advancement Opportunities:

  • Potential for expansion into new locations and initiatives.
  • Opportunities for internal career growth.
  • Access to personal coaches and mentors.

Qualifications for the Customer Service Agent:

  • High school diploma is mandatory.
  • Prior experience in customer service or client relations is advantageous.
  • Ability to communicate effectively with customers and colleagues to resolve issues and conflicts.
  • Capable of working independently as well as collaboratively within a team.
  • Proficient in written and spoken English.
  • Bilingual candidates are encouraged to apply.

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