Client Enrollment Specialist

2 weeks ago


Brandon, Florida, United States Columbia Acquisitions Full time
Job Overview

POSITION SUMMARY:

The Entry Level Customer Enrollment Coordinator is tasked with ensuring the precise and professional exchange of information regarding daily business sales activities between clients and our organization. This role serves as a crucial point of contact with customers, significantly contributing to the overall success of the relationship.

KEY RESPONSIBILITIES OF THE ENTRY LEVEL CUSTOMER ENROLLMENT COORDINATOR:

The following duties are essential. Additional responsibilities may be assigned:

  • Serves as the primary contact between the customer and production teams.
  • Communicates with customers through various channels such as phone and email, and may accompany sales representatives on customer visits as necessary.
  • Monitors and accelerates all components of sales orders for designated clients.
  • Completes necessary documentation (e.g., status reports, forms, etc.) for the client.
  • Manages and assesses materials, timelines, and production processes based on customer forecasts.
  • Facilitates the smooth flow of information within production teams.
  • Prepares internal reports as needed.
  • Handles customer complaints and other required documentation.

EDUCATIONAL BACKGROUND AND EXPERIENCE:

  • A Bachelor’s degree or equivalent from a four-year institution or technical school; or an Associate’s degree with two years of relevant experience and/or training; or a suitable combination of education and experience is preferred.
  • Ability to understand a variety of instructions provided in written, oral, diagrammatic, or scheduled formats.
  • Proficiency in Microsoft Office is required. Experience with SAP is advantageous but not mandatory.
  • Willingness to work extended hours occasionally and be available for overnight travel for client visits.

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