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Client Relationship Manager

2 months ago

Brandon, Florida, United States REEMPLOYABILITY INC Full time
Job Overview

Are you seeking a workplace that values its workforce and offers meaningful and engaging responsibilities?

We are in search of a driven and proactive Account Manager who is eager to thrive in an environment where the work culture and employee satisfaction are exceptionally positive and encouraging. Preference for in-office work, but remote options may be available for the right candidate.

ReEmployAbility stands as the foremost national provider of specialized return-to-work services and transitional employment initiatives. Our mission is to deliver straightforward, efficient, and secure return-to-work solutions that help manage the escalating costs of workers' compensation while positively influencing the lives of injured employees.

WHAT WE OFFER:

  • Experience our exceptional company culture with an emphasis on wellness.
  • A comfortable and tidy office setting.
  • Standard Monday to Friday schedule, NO WEEKENDS and Paid Holidays.
  • Paid Time Off (PTO).
  • COMPENSATED time for VOLUNTEERING.
  • WELLNESS Time Off for preventive health care.
  • Company-sponsored Life Insurance.
  • Comprehensive benefits including Medical, Dental, Vision, Short Term Disability, Pet Insurance, 401(k), and more.
  • Eligible for Commission and Bonuses.
  • FLSA Status: Salary (Exempt), Full-Time.
Position Summary

The primary responsibility of the Account Manager is to foster robust relationships with the company's key clients to enhance revenue and client retention. The Account Manager will oversee new account implementations, engage in account management activities, monitor account health, and proactively strategize and execute plans to retain, expand, and recover clients.

Key Responsibilities
  • Generate leads from incoming inquiries (e.g., phone, email, web, and chat) and proactively through business referrals (e.g., partners, existing clients).
  • Qualify leads by assessing the needs of potential clients and determining their fit for the company's services.
  • Conduct discovery meetings and present proposals & programs via phone/webinar; manage objections and secure commitments.
  • Coordinate and lead implementation sessions for new accounts and educational refreshers for existing clients via webinar or conference call, collaborating with Account Executives as necessary.
  • Establish and maintain accounts with precise instructions, contacts, billing information, etc.
  • Follow up to address inquiries/objections, secure new accounts, complete post-sale steps, and drive additional revenue.
  • Build strong relationships with assigned clients and serve as the primary contact for account activities.
  • Develop and implement outreach strategies to support the company's client retention efforts within their designated territory, including ongoing training and educational sessions (via phone, web), stewardship meetings, and continuous account management.
  • Meet or exceed established goals and key performance indicators (e.g., outbound phone calls and appointments) to support the company's objectives.
  • Perform other duties as assigned.
Qualifications
  • Exceptional customer service skills, with the ability to listen and understand customer needs to ensure an optimal experience.
  • Ability to establish relationships across diverse perspectives and manage differing viewpoints.
  • Knowledge of sales processes, strategies, and tactics.
  • Strong communication skills, capable of keeping others informed with relevant details.
  • Ability to gather and analyze data to foresee potential challenges and recommend creative solutions.
  • Proficient in Customer Relationship Management (CRM) and Microsoft Office applications.
  • Strong understanding of the principles, terminology, and practices related to Workers' Compensation claims and risk management.
  • High ethical standards, professionalism, and confidence.
  • Strong analytical skills and attention to detail.
  • Excellent presentation, written, and verbal communication skills.
  • High level of interpersonal skills to manage sensitive and confidential situations.
  • Ability to multitask, prioritize, and meet deadlines with minimal notice.
  • Accountable and punctual.
  • Flexible and adaptable to change.
  • Strong problem-solving and critical thinking abilities.
  • Self-motivated and entrepreneurial mindset.
  • Ability to build and maintain professional relationships.
  • Commitment to working collaboratively and respectfully with all team members.
  • Successful completion of a background check.
Education and Experience
  • 5+ years of proven successful sales experience, account management, and/or client services.
  • Bachelor's Degree in Business, Communications, or a related field; or relevant experience in lieu of education.
  • Knowledge of the workers' compensation industry is strongly preferred.
Additional Information

Travel may be required up to 5% of the time for client visits. The role requires the ability to sit for extended periods, stand, walk, talk, hear, use hands and fingers, and occasionally lift or move up to 15 pounds. Specific vision skills are necessary for computer usage and reading written documents.

ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is dedicated to equal employment opportunities for all individuals, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available for individuals with disabilities during the application and interview processes in accordance with the Americans with Disabilities Act.