IT Support Technician
1 week ago
Join Our Team as an IT Support Technician
SAIC is seeking exceptional IT professionals to become part of our dynamic team.
Key Responsibilities:
- Install software, adjust configurations, and replace hardware as necessary to address technical incidents.
- Resolve desktop and network-related issues to restore functionality.
- Demonstrate knowledge of best practices in premise wiring and cabling.
- Utilize ticketing systems for processing requests and document actions taken, including executing hardware or software deployments.
- Support the lifecycle management of IT assets, from deployment to exchange or disposal.
Ensure that troubleshooting and resolutions adhere to industry best practices, effectively resolve technical challenges, and document installed configurations.
Contribute to the knowledge base by creating documentation that outlines encountered issues and their solutions, while also developing processes to enhance the service desk's ability to identify and resolve problems.
Qualifications:
Education: A High School Diploma is required, along with a minimum of two (2) years of relevant experience.
Clearance: Ability to obtain a Secret clearance; US Citizenship is mandatory.
Required Skills:
- Proficient in supporting desktop, server, printer, and network equipment.
- Ability to work collaboratively within a team in a fast-paced support environment.
- Excellent communication skills, reliability, a positive attitude, and strong problem-solving abilities are essential.
SAIC welcomes applications on an ongoing basis.
Covid Policy: SAIC does not mandate COVID-19 vaccinations or boosters. Compliance with customer site vaccination requirements is necessary when working at those locations.
SAIC is a leading technology integrator, addressing our nation's most intricate modernization and systems engineering challenges across various sectors, including defense, space, federal civilian, and intelligence markets.
Our extensive portfolio encompasses high-end solutions in systems engineering and integration, enterprise IT (including cloud services), cybersecurity, software development, advanced analytics, simulation, and training.
We are a dedicated team of 23,000 professionals driven by a mission, united in purpose, and inspired by opportunity. For more information about our offerings and benefits, please visit our website.
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