IT Support Specialist
6 days ago
Peraton is seeking a highly skilled Network Technician to join our team in Huntsville, AL. As a Network Technician, you will be responsible for providing continuous and proactive operational Tier 1/2 Network performance monitoring and support.
Key Responsibilities- Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
- Support shift work that provides 24x7x365 network support to optimize and provide stable network performance.
- Provide Tier 2 Network and Tier 2 Systems support primary functions for the Critical Incident Management (CIM), Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents for all system services and network devices.
- Assist in the implementation of enterprise networks and network components.
- Support threat assessment and security design and implementation.
- Monitor network performance and execute maintenance and operations plans.
- Support the evaluation of components as part of the component selection process.
- Assist in development of custom software or hardware network components.
- Provide ongoing maintenance and support of hardware and software network components and applications.
- Provide user and administrator training and conduct network component testing.
- Track and manage all Tier 2 Network Services and Enterprise outages.
- Provide operational support processes and requirements for network tools and provide proactive problem and incident management activities.
- Conduct monitoring network to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices; and operational server monitoring for ITB enterprise servers and server hardware.
- Provide monitoring and reporting on applications or user/sites causing peak load conditions, to include trending, bandwidth and high-level, traffic packet analysis (no content analysis), and remediation recommendations.
- Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.
- Top Secret security clearance is required.
- Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network.
- Industry relevant certifications.
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