Desktop Support Technician

6 days ago


Huntsville, Alabama, United States Progression, Inc. Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Progression, Inc. as a Desktop Support Technician. The successful candidate will provide technical support for our customers, ensuring the smooth operation of our desktop and portable computer systems.

Key Responsibilities
  • Install and Configure Systems: Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified environments.
  • Troubleshoot and Resolve Issues: Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide User Support: Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.
  • Analyze and Assess Requests: Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT Audits: Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare Reports: Prepare progress/status reports and submit to team leads as required.
  • Utilize Trouble-Ticketing Software: Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify Process Improvements: Identify and document areas for process improvements.
  • Communicate with Users: Contact and effectively communicate with users by electronic communications or in person.
  • Prepare Equipment for Reuse: Prepare equipment for reuse or surplus of property actions.
  • Provide Remote Support: Provide technical support for customers assigned to remote locations as required.
  • Perform Upgrades and Installations: Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Coordinate Equipment Relocations: Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Requirements
  • Active Top Secret Clearance: Must have an active Top Secret clearance.
  • IT Support Experience: Must have 2+ years of professional IT Support experience, including experience in IT Support / Help Desk Tier I&II, Laptop, Mobile Device, Desktop Support, Deskside Support.
  • Remedy Ticketing Experience: Must have 2+ years of experience with Remedy Ticketing.
  • Active Directory Experience: Must have 2+ years of experience with Active Directory.
  • Desktop Support Experience: Must have 2+ years of experience in Desktop, Desk Side Support, Troubleshooting.
  • Security+ CE Certification: Security+ CE certification is a plus.
  • Physical Abilities: Must be physically able to lift up to 50lbs, walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.
  • Education: Must have an Associate's Degree or 4 years of additional experience.


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