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Housekeeping Operations Director

2 months ago

Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time
About the Role

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Gulf Shores Hampton Inn. As a key member of our hotel's management team, you will be responsible for overseeing all housekeeping operations to deliver exceptional guest experiences.

Key Responsibilities
  • Housekeeping Operations Management: Oversee and manage all housekeeping operations to ensure seamless delivery of guest services.
  • Laundry Operations Management: Supervise and manage laundry operations to maintain high standards of cleanliness and efficiency.
  • Guest Satisfaction and Feedback: Evaluate guest satisfaction levels and monitor trends to identify areas for improvement and implement changes to enhance the guest experience.
  • Team Management: Lead and manage a team of housekeeping staff to ensure they are trained, motivated, and equipped to deliver exceptional guest services.
  • Budget Management: Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Departmental Targets and Objectives: Set departmental targets and objectives, work schedules, budgets, and policies and procedures to ensure alignment with hotel goals.
  • Quality Control: Inspect and monitor all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard.
  • Team Performance and Development: Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
  • Communication and Collaboration: Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Staffing and Scheduling: Ensure staffing levels cover business demands and manage staff performance issues in compliance with company policies and procedures.
  • Training and Development: Ensure ongoing training and development of the Housekeeping/Laundry team to enhance their skills and knowledge.
  • Communication Meetings: Conduct and facilitate communication meetings and generate post-meeting minutes to ensure effective communication and collaboration.
  • Brand Ambassador: Represent the hotel's brand and values, ensuring all guests are treated in an efficient and courteous manner and that all company standards are applied.
Requirements
  • Housekeeping/laundry experience: Proven experience in housekeeping or laundry operations in a hotel or hospitality environment.
  • Leadership and Management: Successful track record of managing a large team and leading by example.
  • Education and Qualifications: High school certificate or equivalent, with a strong understanding of commercial awareness and cost control capabilities.
  • Skills and Abilities: Excellent leadership, interpersonal, and communication skills, with a strong commitment to delivering high levels of customer service.
  • Physical Demands: Ability to move throughout the hotel, standing, walking, kneeling, and bending for extended periods of time, with the ability to lift up to 25 lbs.