Lead Concessions Operations Manager

1 week ago


Los Angeles, California, United States Compass Group Poland Sp. z o.o. Full time

Levy Sector Salary: $66,560 - $77,000

Our Commitment: At Compass Group Poland Sp. z o.o., we believe that diverse perspectives enhance our work environment. We are dedicated to fostering an equitable and inclusive workplace where individuals can thrive and express their true selves.

About Levy: Levy stands at the forefront of redefining hospitality within the sports and entertainment sectors. Recognized as a leader in the industry, we have received accolades for our innovative approach and commitment to diversity. Our extensive portfolio encompasses award-winning dining establishments, renowned sports venues, cultural institutions, and high-profile events.

Position Overview: The Lead Concessions Operations Manager plays a pivotal role in collaborating with the Concessions Operations team to uphold exceptional standards in guest satisfaction, safety, and financial outcomes. The ideal candidate will possess a wealth of experience in food and beverage management, demonstrating a talent for coaching and driving operational excellence.

Key Responsibilities:

  • Comprehend all menu items, product selections, packaging, and pricing strategies.
  • Ensure all concession areas are well-displayed and stocked with merchandise.
  • Implement and uphold security, safety, and sanitation protocols.
  • Develop operational plans to maintain optimal staffing levels and ensure adequate product availability for events.
  • Adhere to the preventative maintenance schedule established by the Director of Concessions.
  • Hold team members accountable for delivering outstanding guest service.
  • Maintain high-quality standards consistently.
  • Foster strong relationships with clients, guests, subcontractors, and team members.
  • Solicit and act on feedback from clients and guests to enhance operations.
  • Address and resolve any guest service issues within the department.
  • Execute menus, promotions, and programs as directed by the Director of Operations.
  • Enforce responsible alcohol service policies.
  • Verify opening and closing inventories accurately.
  • Complete daily reporting promptly.
  • Compile and finalize department reports at month-end.
  • Ensure compliance with company guidelines as outlined in training materials.
  • Forecast and schedule team members to meet operational demands.
  • Oversee cash handling procedures to ensure accuracy.
  • Ensure all areas are fully stocked and operationally ready.
  • Provide training on the current POS system and concession equipment.
  • Conduct regular meetings to maintain open communication between management and staff.
  • Recruit, train, and develop team members in line with company standards.
  • Perform additional responsibilities as required.

Preferred Qualifications:

  • Minimum of 3 years of leadership experience in hospitality or retail.
  • Bachelor's Degree in Hospitality Management is preferred.
  • Strong computer skills.
  • Understanding of financial principles.
  • Passion for hospitality, food, and retail.
  • Excellent interpersonal and stakeholder management abilities.

Join Us: At Compass Group Poland Sp. z o.o., we value our team as family and are committed to providing a supportive work environment. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, retirement plans, and more.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to fair treatment based on abilities and experience, free from discrimination.



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