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Concessions Manager

2 months ago

Los Angeles, California, United States Compass Group Careers Full time
Job Summary

As a Concessions Manager with Compass Group Careers, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Key Responsibilities
  • Ensure all stations are set up and ready for events
  • Support the recruitment and training of team members in our standards and procedures
  • Supervise operations during the event and troubleshoot where needed
  • Work with colleagues to continuously improve operational performance
  • Proactively engage in processes for loss prevention
  • Work primarily in the concessions department, this role will also support the premium department as needed
  • Complete point of sale updates and regular maintenance checks
  • Ensure the timely implementation and communication of promotions
  • Manage loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
  • Work in partnership with other departments to ensure accurate completion of the requisition process
  • Work with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
  • Manage gratis sheet process to ensure accurate tracking of any comped items
  • Ensure compliance with all Payment Card Information rules
  • Implement concessions production sheet to ensure accurate production and minimal wastage
  • Conduct progressive coaching with team members
  • Complete monthly beverage wastage report
  • Regular equipment maintenance, e.g. beer line cleaning
  • Re-stocking of concessions and bars to maximize event readiness
  • Ensure all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
  • Complete and process alcohol incident logs to identify recurring issues or trends
  • Support recruitment activities for team members
  • Hold pre-shift meetings to set the tone for events
  • Manage location 'Keys to the Future' activities to develop future leaders
  • Support team member orientation training to ensure all hourly team members
  • NPO Group management and communication
  • Oversee service standards during events to ensure a high level of the guest experience
  • Ensure accurate end of month inventory completion
  • Manage product transfers and requisition sheets to accurately track products during events
  • Manage and resolve guest complaints
  • Manage team member incidents/accidents and follow all required reporting procedures
  • Complete a monthly department safety inspection
  • Monthly safety training conducted for team members
  • Manage team member scheduling in line with demand forecasts
  • Verify payroll, enter gratuities
  • Subcontractor communications - ensure all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
  • Complete events walks of the building
  • Support other properties and departments as demanded by the business
  • Other duties/responsibilities as assigned
Requirements
  • 2+ years of experience in a food and beverage operational position
  • Bachelor's degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills