Endpoint Support Technician

1 week ago

Webster, United States fairlife Full time
Job Overview

fairlife, LLC is a leading nutrition company based in Chicago, dedicated to producing high-quality, nutritious dairy products that enhance consumer health.

With a robust annual retail sales figure nearing $2 billion, fairlife's impressive lineup of lactose-free, real dairy offerings includes: fairlife ultra-filtered milk; Core Power High Protein Shakes, designed for post-exercise recovery; and fairlife nutrition planTM, a shake aimed at supporting health improvement journeys.

As a proud subsidiary of The Coca-Cola Company, fairlife has garnered recognition from industry leaders such as Fast Company and Nielsen for its innovative contributions.

As we prepare for the launch of our state-of-the-art manufacturing facility, we are seeking a proactive and tech-savvy IT Administrator to deliver essential endpoint and user support services. The ideal candidate will thrive in both independent and collaborative settings, working alongside talented professionals to ensure our IT resources provide the reliability and performance necessary for our rapidly expanding business.

Key Responsibilities:
  • Deliver onsite and remote Tier 2 helpdesk and IT administration support within a 24/7 manufacturing environment for both IT and operational technology systems across various locations.
  • Utilize remote monitoring and management tools to effectively troubleshoot, maintain, and secure endpoints.
  • Administer and optimize a Microsoft technology stack, including O365, Azure AD, Intune, Defender for Endpoint, and BitLocker.
  • Provide technical assistance for a diverse range of office and plant systems, including security cameras, door access systems, printers, video conferencing tools, and HMIs.
  • Communicate effectively and coordinate IT activities and issue resolution with key stakeholders.
  • Collaborate with vendors for hardware repairs.
  • Implement and maintain procedures, work instructions, and security standards for all company-issued hardware and software.
  • Support access and licensing for third-party applications such as Adobe Creative Suite and Lucid Charts.
  • Ensure compliance with established IT processes and accurately track and report key performance indicators.
  • Assist with various IT-related tasks, including equipment receiving and asset management.
Required Skills and Qualifications:
  • Minimum of 2 years of experience in Help Desk Operations, desktop technology management, and end-user support.
  • Proficient in a Microsoft Windows environment.
  • Experience managing Microsoft's technology stack for endpoints.
  • Hands-on experience with the installation of IT hardware and software for Windows systems.
  • Familiarity with hybrid and/or public cloud computing platforms and SaaS applications (e.g., Azure, Box, Office 365, Jira Cloud, Dynamics 365).
  • Strong creativity and problem-solving skills.
  • Preferred experience with Cisco ISE and Umbrella administration.
  • Experience in a 24/7 consumer packaged goods and/or manufacturing setting is preferred.
Working Conditions:
  • Standard office hours with shared on-call responsibilities for after-hours support.
  • Ability to lift up to 25 lbs.
  • Exposure to various hazards, including machinery and confined spaces.
Food Safety Compliance:
  • Notify supervision of any necessary repairs or adjustments that may impact product quality or food safety.
  • Understand and comply with the color-coded container policy in production areas.
  • Perform all duties to meet company, customer, and government standards as prioritized by the organization.
  • Take initiative to prevent occurrences of nonconformities related to food safety and product quality.
  • Identify and document any issues related to food safety and quality.
  • Control the processing or delivery of nonconforming products until deficiencies are resolved.
  • In the event of absence, ensure that another qualified employee assumes the necessary duties.

Position Reports To: IT Services Supervisor

Travel Requirements: Less than 5%

fairlife, LLC is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. All qualified applicants will receive equal consideration.

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