IT Administrator

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.With nearly $2B in annual retail sales, fairlife s portfolio of delicious, lactose-free, real dairy products includes: fairlife ultra-filtered milk; Core Power High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife nutrition plan , a nutrition shake to support the journey to better health.A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.To learn more about fairlife and its complete line of products, please visit fairlife.com.The construction of fairlife's manufacturing facility in Webster, NY is underway. This state-of-the-art, 750k sq ft, greenfield plant is expected to be operational in late 2025 and will lay the foundation for fairlife's next phase of growth as the leading dairy nutrition provider. While coupling the industry s latest technologies and fairlife's operational excellence to build this world-class facility, fairlife plans to hire 250 new employees and bring in approximately 5 million lbs. of milk a day, with room to grow over the coming years.job purpose: The fairlife team is looking for an initiative-taking and tech-savvy IT Admin to provide critical endpoint and end user support services and expertise. The ideal team member will enjoy working both independently and in teams of brilliant people from across our organization to ensure IT assets are delivering the reliability, performance, and value necessary to support a fast growth business. responsibilities: Provide onsite and remote Tier 2 helpdesk / IT administration support in a 24x7 manufacturing operation for both IT and OT systems across multiple sitesUtilize remote monitoring and management software to efficiently troubleshoot, maintain, and secure endpointsAdminister, maintain, and optimize a Microsoft tech stack including O365, Azure AD, Intune, Defender for Endpoint, and BitLocker.  Provide technical support for a wide range of office and plant systems (security cameras, door access, printers, video conferencing, HMIs, etc.)Effectively communicate and coordinate IT activities and issue resolution with key stakeholdersWork with vendors for hardware repairsDeploy and maintain procedures, work instructions, and security standards on all company issued computer hardware and softwareSupport access and licensing for 3rd party applications such as Adobe Creative Suite. Lucid Charts, etc.Ensure established IT processes are adhered to and KPI s are accurately tracked and reportedAssist with miscellaneous IT related activities (i.e. equipment receiving, asset management, etc.) skills/qualifications required: 2+ years Help Desk Operations, Desktop tech stack management, and End User support experienceExpertise in Microsoft Windows environmentExperience administering Microsoft s tech stack for endpointsHands on experience installing IT hardware and software for WindowsKnowledge or experience with hybrid and/or public cloud computing platforms and SaaS applications (i.e. Azure, Box, Office 365, Jira Cloud, Dynamics 365)High degree of creativity and problem-solving abilityCisco ISE and Umbrella administration preferredExperience in a 24x7 CPG and/or manufacturing environment preferred working conditions and physical requirements:Standard office hours and shared on-call duties for off hoursAbility to lift up to 25lbs.Exposure to hazards (machinery, confined spaces, etc.) food safety requirements: Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required. position location: Webster, NYreports to: IT Services Supervisortravel requirements: