IT Support Specialist
2 weeks ago
fairlife, LLC is a leading nutrition company dedicated to producing high-quality, delicious dairy products that nourish consumers. As a subsidiary of The Coca-Cola Company, fairlife is recognized for its innovative approach in the industry.
We are currently seeking a proactive and technology-oriented IT Administrator to deliver essential support services for our IT infrastructure. The ideal candidate will thrive in both independent and collaborative environments, working alongside talented individuals to ensure our IT systems are reliable and efficient to support our expanding business.
Key Responsibilities:- Provide both onsite and remote Tier 2 helpdesk support for IT and operational technology systems across multiple locations.
- Utilize advanced remote monitoring tools to troubleshoot, maintain, and secure endpoints effectively.
- Administer and optimize a comprehensive Microsoft technology stack, including O365, Azure AD, Intune, Defender for Endpoint, and BitLocker.
- Offer technical assistance for various office and manufacturing systems, including security cameras, access controls, printers, and video conferencing tools.
- Communicate effectively with stakeholders to coordinate IT activities and resolve issues.
- Collaborate with vendors for hardware maintenance and repairs.
- Establish and uphold procedures, work instructions, and security standards for all company-issued hardware and software.
- Manage access and licensing for third-party applications such as Adobe Creative Suite and Lucid Charts.
- Ensure compliance with established IT processes and accurately track and report key performance indicators.
- Assist with various IT-related tasks, including equipment management and asset tracking.
- Minimum of 2 years of experience in Help Desk Operations, desktop management, and end-user support.
- Strong expertise in a Microsoft Windows environment.
- Experience managing Microsoft's technology stack for endpoints.
- Hands-on experience with the installation of IT hardware and software in Windows systems.
- Familiarity with hybrid and public cloud computing platforms and SaaS applications.
- Creative problem-solving skills and a high degree of initiative.
- Preferred experience with Cisco ISE and Umbrella administration.
- Experience in a 24/7 consumer packaged goods or manufacturing setting is a plus.
- Standard office hours with shared on-call responsibilities.
- Ability to lift up to 25 lbs.
- Exposure to various operational hazards.
- Report any necessary repairs or adjustments that may impact product quality or safety.
- Adhere to color-coded container policies in production areas.
- Fulfill all duties to meet company and regulatory standards.
- Proactively address potential nonconformities related to food safety and quality.
- Document any issues concerning food safety and product quality.
- Control the processing or delivery of nonconforming products until issues are resolved.
Location: This position is based in a manufacturing facility.
Reports to: IT Services Supervisor
Travel Requirements: Minimal travel expected.
fairlife, LLC is committed to providing equal employment opportunities and does not discriminate based on any protected characteristic.
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