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IT Administrator

2 months ago


Webster NY USA, United States fairlife Full time
Job Summary

We are seeking a highly skilled and experienced IT Administrator to join our team at fairlife, LLC. As an IT Administrator, you will be responsible for providing critical endpoint and end-user support services and expertise to ensure the reliability, performance, and value of our IT assets.

Key Responsibilities
  • Provide onsite and remote Tier 2 helpdesk/IT administration support in a 24x7 manufacturing operation for both IT and OT systems across multiple sites.
  • Utilize remote monitoring and management software to efficiently troubleshoot, maintain, and secure endpoints.
  • Administer, maintain, and optimize a Microsoft tech stack including O365, Azure AD, Intune, Defender for Endpoint, and BitLocker.
  • Provide technical support for a wide range of office and plant systems (security cameras, door access, printers, video conferencing, HMIs, etc.).
  • Effectively communicate and coordinate IT activities and issue resolution with key stakeholders.
  • Work with vendors for hardware repairs.
  • Deploy and maintain procedures, work instructions, and security standards on all company-issued computer hardware and software.
  • Support access and licensing for 3rd-party applications such as Adobe Creative Suite, Lucid Charts, etc.
  • Ensure established IT processes are adhered to and KPIs are accurately tracked and reported.
  • Assist with miscellaneous IT-related activities (i.e., equipment receiving, asset management, etc.).
Requirements
  • 2+ years of Help Desk Operations, Desktop tech stack management, and End-User support experience.
  • Expertise in Microsoft Windows environment.
  • Experience administering Microsoft's tech stack for endpoints.
  • Hands-on experience installing IT hardware and software for Windows.
  • Knowledge or experience with hybrid and/or public cloud computing platforms and SaaS applications (i.e., Azure, Box, Office 365, Jira Cloud, Dynamics 365).
  • High degree of creativity and problem-solving ability.
  • Cisco ISE and Umbrella administration preferred.
  • Experience in a 24x7 CPG and/or manufacturing environment preferred.
Working Conditions and Physical Requirements
  • Standard office hours and shared on-call duties for off-hours.
  • Ability to lift up to 25lbs.
  • Exposure to hazards (machinery, confined spaces, etc.).
Food Safety Requirements
  • Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.
  • Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
  • Perform all duties necessary to meet Company, Customer, and/or Government requirements/standards as prioritized by the Company.
  • Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
  • Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
  • Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
  • In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.