Seasonal Guest Service Ambassador

23 hours ago


Louisville, Kentucky, United States Churchill Downs Incorporated Full time
Job Summary

Churchill Downs Incorporated is seeking a highly motivated and customer-focused Guest Service Representative to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our racing events.

Key Responsibilities
  • Provide courteous and professional communication to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Work in the Guest Services booth or circulate throughout the facilities, promoting and providing exceptional guest service, including addressing and resolving guest questions or complaints.
  • Assist with wayfinding, providing directions and information to guests, and promoting our racing events and facilities.
  • Work directly with the Groups, Sponsorship Sales and other departments to orient groups to the track, provide hospitality and greeting members of the group.
  • May be responsible for working in special dining venues, such as the Jockey Club Suites, Millionaires Row and/or Skye Terrace.
  • Coordinate paddock tours or trophy presentations for select races as assigned.
  • Assist other areas of the Marketing Department to include assisting with special events, answering telephones and other administrative assignments as may be required.
Requirements
  • High school diploma or general education degree (GED); or one to three months related experience and/or training.
  • Must be able to work flexible hours, including weekends, evenings and holidays.
  • Must be people-oriented, able to handle multiple tasks, detail oriented, organized, have good communication skills, be self-motivated and enthusiastic, be a problem solver and team worker.
  • Prior interaction with the public and/or working knowledge of the horse racing industry preferred.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most Guest Service Reps walk 1-2 miles plus per day and stand for long periods of time. Guest Services representatives are responsible for providing complimentary wheelchair transfers to guests as requested.



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