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Guest Services Representative

2 months ago

Louisville, Kentucky, United States AJS Hotels Full time
Position Overview

AJS Hotels is dedicated to providing a premier hospitality experience, ensuring that our guests feel welcomed and valued throughout their stay. We are currently seeking a Guest Services Representative to join our dynamic team.

Key Responsibilities:
  • Manage all guest arrivals and departures, including check-ins, check-outs, and room assignments.
  • Process payments, issue room keys, and document any exceptions.
  • Review and adjust guest billing as necessary.
  • Maintain accurate records of guest departures in our system.
  • Anticipate and respond to guest needs promptly, ensuring a positive experience at all times.
  • Foster excellent guest relations and address any concerns effectively.
  • Collaborate with the housekeeping team to monitor room status and address guest inquiries.
  • Generate and review daily operational reports and credit card authorizations.
  • Provide guests with directions and local information as needed.
  • Handle all guest communications, including calls and requests, ensuring follow-up for satisfaction.
  • Coordinate transportation arrangements for guests and visitors.
  • Manage cash handling procedures at the start and end of each shift.
  • Process various payment methods and provide change as required.
  • Record wake-up call requests accurately.
  • Communicate essential guest information to relevant departments.
  • Maintain a thorough understanding of departmental policies and procedures.
  • Resolve guest complaints to ensure satisfaction.
  • Ensure cleanliness and organization of the front desk area.
  • Answer department phone calls promptly, using appropriate etiquette.
  • Promote positive interactions with all individuals approaching the front desk.
  • Perform additional duties as assigned.
Qualifications:
  • High School Diploma or equivalent.
  • A minimum of 2 years of experience in customer service, preferably within the hospitality sector.
  • Basic proficiency in computer and mathematical skills.
  • Professional telephone etiquette and office skills.
  • Strong verbal and written communication abilities.

Please note that this job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. Duties and responsibilities may evolve over time.

Job Type:

Full-time

Compensation:

Starting at $14.00 per hour

Benefits Include:
  • 401(k) with matching
  • Dental and health insurance
  • Employee assistance program
  • Employee discounts
  • Flexible scheduling options
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance
Work Schedule:
  • Day and evening shifts
  • Weekend availability required
  • Monday to Friday shifts
  • Night shifts as needed
Education:
  • High school diploma or equivalent preferred.
Experience:
  • 2 years in front desk operations (required)
  • 2 years in customer service (required)
  • 2 years in hotel operations (required)

Work Location: In-person