Alarm Response Coordinator
1 week ago
Collaborate with a skilled team of professionals committed to offering top-notch security solutions and exceptional customer care in a dynamic dispatch environment. Benefit from comprehensive training and opportunities for career growth.Core Responsibilities:
- Manage and direct the appropriate response teams, including law enforcement or emergency services, based on alarm activations or client inquiries.
- Provide immediate and compassionate assistance to triggered alarm notifications, ensuring the highest level of customer satisfaction.
- Demonstrate outstanding verbal communication abilities while addressing the unique needs of each customer.
- Remain informed about company protocols, procedures, and industry standards related to alarm monitoring and dispatch operations.
- Deliver exceptional customer service to maintain our dedication to quality.
- Ability to effectively use computer and telecommunication equipment for extended periods, with a minimum typing proficiency of 30 words per minute.
- Previous experience in a call center setting is preferred, along with strong phone communication skills.
- Capability to perform well under moderate pressure in challenging situations.
- Must be 18 years of age or older.
- A high school diploma or equivalent is required.
- Successful candidates will be subject to background checks and drug testing.
- Starting Pay: $22-$24/hr
- Contract-to-Hire Duration: 3-6 months
- Available Shifts:
- 1st Shift: 5 AM - 1 PM
- 2nd Shift: 1 PM - 9 PM
- 3rd Shift: 9 PM - 5 AM
- Weekend shifts may be required
Nesco Resource is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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