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Client Response Coordinator
2 months ago
Overview
The Client Response Coordinator is responsible for managing assistance requests from clients and customers, effectively assigning personnel and teams to address these needs.
Compensation: $24.45 per hour
The listed pay represents the hourly range or rate for this role. Actual offers may vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefits Information:
ABM provides a comprehensive benefits package. For details regarding ABM's benefits, please visit the ABM Employee Benefits page.
Basic Qualifications:
Must be at least 18 years old.
No high school diploma, GED, or college degree is required.
No prior experience is necessary, as on-the-job training will be provided.
Preferred Qualifications:
One (1) year of experience in multi-line reception or dispatching is preferred.
Key Responsibilities:
• Establish and maintain effective communication and working relationships with clients, colleagues, shift coordinators, supervisors, and managers.
• Schedule and dispatch resources, which may include team members, crews, equipment, or service vehicles, to appropriate locations based on customer requests and specifications, utilizing radios, telephones, and/or computers.
• Ensure the timely and efficient movement of resources according to work orders and schedules.
• Oversee all communications within designated areas.
• Receive or prepare work orders and schedules.
• Maintain accurate records of customer requests, services performed, inventory, and other dispatch information.
• Identify and address various issues encountered within the department and other work environments.
• Collaborate with clients and supervising personnel to resolve questions, problems, and resource requests.
• Monitor resource utilization to coordinate services and schedules for optimal efficiency.
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports.
• Adhere to all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
This position is ideal for individuals entering or re-entering the workforce with limited experience and education.
ABM is a military and veteran-friendly employer, encouraging veterans and candidates with military experience to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
