Support Services Coordinator

2 weeks ago


Tomball, Texas, United States Generator Supercenter Full time

Role Overview: The Customer Service Representative plays a vital role in maintaining positive relationships with our clients at Generator Supercenter.

Key Responsibilities:

  • Serve as the primary liaison for designated clients, ensuring their needs are met effectively.
  • Conduct follow-ups post-sale to guarantee customer satisfaction and address any concerns.
  • Provide timely responses to customer inquiries and resolve complaints to enhance the customer experience.
  • Escalate issues to account managers when necessary to ensure swift resolution.
  • Introduce new products and services to current clients to foster business growth.
  • Compile and submit reports detailing sales activities, account statuses, and potential challenges.

Essential Skills:

  • Prior experience in customer service is advantageous.
  • Exceptional communication and negotiation abilities.
  • Strong organizational skills and capacity to manage multiple tasks.
  • Confidence and assertiveness in client interactions.
  • Results-oriented mindset with the ability to thrive under pressure.
  • Proficient problem-solving capabilities.


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