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Customer Support Specialist
2 months ago
We are seeking a dedicated Customer Support Specialist to enhance our service department.
Benefits Offered:
- PTO - Paid Time Off
- Life & Voluntary Life Insurance
- Supportive & Collaborative Work Environment
- Short & Long Term Disability
- Medical, Dental & Vision Coverage
- 401(k) Matching (after 6 months of employment)
- Commission Opportunities
- 401(k) Plan
Company Overview
Generator Supercenter is your premier destination for generator solutions. We offer top-tier models, employ factory-certified technicians for maintenance and repairs, and provide comprehensive installation services. As the leading Generac dealer in North America, our team is extensively trained to ensure a professional experience at every stage. Our mission is to deliver comfort and peace of mind to our customers, foster strong partnerships with our suppliers, and empower our team members through respect, direction, and opportunities for financial advancement.
Position Summary
The role of the Customer Support Specialist involves:
Key Responsibilities:
- Responding to and assisting incoming customer inquiries, scheduling service appointments, and processing payments with professionalism and friendliness.
- Managing customer accounts, conducting collection calls, assisting with billing inquiries, processing payments, and updating customer information.
- Supporting administrative functions such as data entry, filing, and document preparation.
- Providing basic technical assistance for customers regarding generators and overseeing service and system setups.
- Offering general support to customers, colleagues, and management.
Minimum Qualifications:
- Demonstrated experience as a Customer Service Representative, Receptionist, or Administrative Assistant (minimum of 2 years).
- Understanding of phone etiquette and customer service principles.
- Strong organizational abilities with the capacity to multitask and prioritize effectively.
- Exceptional communication skills, both verbal and written.
- Proficient in typing and computer applications, including Microsoft Word, Excel, PowerPoint, and Google Sheets.
- Familiarity with QuickBooks or similar accounting software is advantageous.
- Ability to maintain confidentiality and manage sensitive information discreetly.
- Dependability and punctuality are essential.
This job description is not exhaustive. The employee may undertake additional related duties as necessary to fulfill the ongoing needs of the organization.
