Visitor Engagement Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Zoological Society Full time
Position Overview

The Visitor Engagement Specialist serves as the initial point of contact for guests at the Zoo, embodying exceptional customer service skills and demonstrating comfort in bustling environments.

Key Responsibilities
  • Facilitate a variety of visitor interactions across the Zoo, including but not limited to:
    • Parking assistance
    • Admissions processing
    • Tram and carousel operations
    • Virtual reality experiences
    • Guided Wild Encounter tours
    • Cashier duties at admission gates
    • Providing informative support to guests throughout the facility

As a crucial component of the Zoo's daily operations, the Visitor Engagement Specialist plays a significant role in ensuring that all guests enjoy a memorable experience at the Zoological Society. Our team members are essential in promoting public awareness of our conservation initiatives and overarching mission.



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