Early Childhood Program Engagement Specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States Trying Together Full time
Job OverviewPosition: Early Learning Program Engagement Specialist
Full-Time | Salary: $44,000 - $47,740

Organizational Culture:
Trying Together is dedicated to enhancing the quality of care and education for young children. As a nonprofit organization based in Pittsburgh, we focus on advocacy, community resources, and professional development to uphold the needs and rights of children, their families, and the professionals who support them. We seek committed and enthusiastic individuals who contribute positively to our dynamic environment.

At Trying Together, we value compassion and inclusivity, recognizing the diverse cultures, ideas, and identities that each individual brings. We believe that children learn and grow in environments that reflect equitable opportunities and diverse representation, fostering healthy interactions and relationships.

Position Purpose:
The Early Learning Resource Center (ELRC) Region 5 Early Learning Program Engagement Specialist acts as a vital link between Child Care Works (CCW) and both regulated and relative child care providers. This role is essential in assisting providers with self-service resources, recruitment, enrollment, and eligibility determination in Child Care Works, as well as enrollment in the Child and Adult Care Food Program (CACFP).

Key Responsibilities:

  • Demonstrate a commitment to racial equity and inclusion, engaging in ongoing personal development to foster a just society.
  • Collaborate with colleagues to cultivate a culture of belonging within Trying Together.
  • Challenge practices that do not respect the dignity of children, families, educators, and colleagues.
  • Deliver exceptional customer service through comprehensive provider orientations and timely responses to inquiries.
  • Establish agreements with certified and relative providers, addressing subsidy concerns and inquiries.
  • Guide regulated providers in utilizing Provider Self Service to maintain current information.
  • Inform providers about regulations from the PA Department of Human Services and Child Care Works.
  • Offer technical assistance to relative providers seeking state certification and enrollment in Child Care Works.
  • Connect child care providers with community resources and advocate for their needs.
  • Identify challenges faced by relative providers in delivering quality care and recommend appropriate resources.
  • Support relative providers in fulfilling their professional development requirements.
  • Collaborate with local Family Centers to link relative providers with necessary community resources.
  • Facilitate connections between providers and Quality Coaches or Fiscal contacts.
  • Assist providers in enrolling in the Child and Adult Care Food Program and other available resources.
  • Act as a liaison among all Child Care Works departments and programs for providers.
  • Organize outreach initiatives to promote quality child care and positive interactions.
  • Address system alerts promptly to ensure the integrity of the PELICAN System.
  • Maintain communication with other Child Care Works agencies across Pennsylvania regarding provider updates.
  • Participate in outreach and meetings at both local and statewide levels.
  • Uphold confidentiality when handling sensitive client, vendor, employee, and contract information.
  • Engage in ongoing professional development to enhance provider engagement effectiveness.
  • Collaborate across departments within Trying Together to achieve organizational goals.
  • Utilize the NeonCRM platform to build relationships, track data, and support continuous improvement.
  • Perform additional duties as assigned.

Qualifications:

  • Associate's, Business, or Technical Degree in Human Services, Early Childhood Education, or a related field; experience may be considered in lieu of a degree.
  • Minimum of two years of relevant case management experience.
  • Strong written and verbal communication skills.
  • Intermediate to advanced computer proficiency, including internet and email.
  • Familiarity with local, state, and national early care and education systems.
  • Ability to work independently and collaboratively.
  • Detail-oriented with advanced problem-solving skills.
  • Capacity to multitask effectively.
  • Commitment to confidentiality.
  • Sound judgment and decision-making capabilities.
  • Enthusiastic and adaptable demeanor.
  • Proficient in Microsoft Outlook, Word, and Excel.

Clearances Required:

  • Act 33 Child Abuse Clearance.
  • Act 34 PA State Police Clearance.
  • Act 73 Federal Criminal History Clearance.
  • National Sex Offender Registry (NSOR) Verification.

Training Requirements:

  • Mandated Reporter Training (to be completed within the first month).
  • NeonCRM Training (required courses to be completed within the first three months).
  • PQAS Professional Development Instructor Certification (to be obtained within the first year for staff with a Bachelor's Degree).

Benefits:

  • Competitive compensation and comprehensive benefits package.
  • Strengths-based review process focused on appreciative inquiry.

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