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Customer Engagement Specialist, Inside Sales

2 months ago

Pittsburgh, Pennsylvania, United States United States Steel Full time

Customer Engagement Specialist at U.S. Steel

Position Overview: As a Customer Engagement Specialist, you will be integral to the management of a designated portfolio of client accounts within U.S. Steel's dynamic and inclusive work environment. This role involves direct interaction with clients and collaboration with various internal departments, providing you with essential insights into the order-to-cash cycle. This position offers the convenience of remote work while allowing for occasional visits to our main facilities for training purposes.

Primary Responsibilities:

  • Input and verify orders utilizing the Oracle EBS system
  • Maintain consistent communication with clients, production sites, and marketing teams
  • Ensure timely deliveries and effective inventory management
  • Work alongside Account Managers to foster strong client relationships
  • Engage in initiatives aimed at enhancing operational efficiency
  • Deliver outstanding service experiences to clients

Qualifications:

  • Bachelor's degree in a relevant discipline
  • Exceptional communication and organizational abilities
  • Proficiency in Microsoft Office and online applications
  • Experience in the steel industry or a related field is advantageous

Desirable Attributes:

  • Motivated individuals focused on client satisfaction and process enhancement
  • Strong academic credentials with leadership experience
  • Excellent problem-solving and communication skills
  • Commitment to ongoing personal and professional development
  • Aptitude for prioritizing tasks and making informed decisions

Compensation Range: $50,800 - $76,200. The final offer may vary based on the candidate's skills and experience.

About U.S. Steel: U.S. Steel has been a leader in steel manufacturing since 1901, continuously driving innovation in the industry with a commitment to sustainability. The company is dedicated to community involvement and safety, upholding values of integrity and equality in the workplace.

Core Competencies:

At U.S. Steel, employees are expected to demonstrate essential competencies daily:

Think: Engage in Critical Thinking and Drive Change

Lead: Cultivate Talent and Collaborate Effectively

Do: Empower Performance and Achieve Results