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Front Desk Manager

2 months ago

Nashville, Tennessee, United States Marriott Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budget goals.

Key Responsibilities
  • Support the management of the Front Desk team, including leading, influencing, and encouraging others to achieve exceptional customer service and operational excellence.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Participate in ongoing employee recognition and development programs to enhance team performance and engagement.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related professional area preferred.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer

Marriott International is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.