Service Coordinator

10 hours ago


Huntington, New York, United States Airlogix Full time
Job Description

At Airlogix, we are seeking a highly organized and detail-oriented Service Coordinator to join our team. This role will play a key part in supporting our account managers by handling job scheduling, client communication, and invoicing.

Key Responsibilities:

  • Job Coordination: Assist in scheduling and building jobs for commercial HVAC and refrigeration services, ensuring timely service delivery and proper resource allocation.
  • Account Support: Collaborate closely with account managers to provide administrative support, including job tracking and updating clients on service progress.
  • Client Communication: Assist account managers with client inquiries, providing clear and timely updates on job status, service timelines, and any additional requirements.
  • Invoicing: Collaborate with account managers to prepare and manage client invoices, ensuring accuracy and timely submission to facilitate prompt payment.
  • Work Order Management: Collaborate closely with account managers to track work orders from start to finish, ensuring all tasks are completed efficiently and to client specifications.
  • Documentation: Assist the service team with maintaining detailed records of all service jobs, including updates, communications, and reports.

Requirements:

  • Previous experience in a customer service or administrative role, preferably in the HVAC or refrigeration industry.
  • Strong organizational skills and the ability to handle multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Experience with invoicing and basic financial management is a plus.
  • Proficiency in Google Suite (Docs, Sheets, Slides) and experience with CRM or contract management software.
  • High levels of responsibility, integrity, and accountability in managing tasks and client relations.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Schedule: Monday to Friday, 8am - 5pm

Work Location: In person

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