Service Coordinator
10 hours ago
At Airlogix, we are seeking a highly organized and detail-oriented Service Coordinator to join our team. This role will play a key part in supporting our account managers by handling job scheduling, client communication, and invoicing.
Key Responsibilities:
- Job Coordination: Assist in scheduling and building jobs for commercial HVAC and refrigeration services, ensuring timely service delivery and proper resource allocation.
- Account Support: Collaborate closely with account managers to provide administrative support, including job tracking and updating clients on service progress.
- Client Communication: Assist account managers with client inquiries, providing clear and timely updates on job status, service timelines, and any additional requirements.
- Invoicing: Collaborate with account managers to prepare and manage client invoices, ensuring accuracy and timely submission to facilitate prompt payment.
- Work Order Management: Collaborate closely with account managers to track work orders from start to finish, ensuring all tasks are completed efficiently and to client specifications.
- Documentation: Assist the service team with maintaining detailed records of all service jobs, including updates, communications, and reports.
Requirements:
- Previous experience in a customer service or administrative role, preferably in the HVAC or refrigeration industry.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Experience with invoicing and basic financial management is a plus.
- Proficiency in Google Suite (Docs, Sheets, Slides) and experience with CRM or contract management software.
- High levels of responsibility, integrity, and accountability in managing tasks and client relations.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Schedule: Monday to Friday, 8am - 5pm
Work Location: In person
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