Help Desk Support Specialist

3 weeks ago


Lansing, Michigan, United States GovCIO Full time

Job Summary

GovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and resolving computer hardware and software related problems.

Key Responsibilities

  • Effectively communicate step-by-step solutions to end-users
  • Communicate with software and hardware specialists for solutions
  • Record solutions into database for other Help Desk professionals
  • Redirect issues to appropriate resource if necessary

Requirements

  • Associate's degree with 2+ years of experience in the field (or commensurate experience)
  • Ability to maintain a public trust clearance

About GovCIO

GovCIO is a team of passionate individuals who are dedicated to transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.



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