Desktop Support Specialist
17 hours ago
Job Summary:
Resource Logistics is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for Windows PC and Mac related issues, as well as supporting meeting rooms and new user onboarding.
Key Responsibilities:
• Provide technical support for Windows PC and Mac related issues
• Support meeting rooms, including TV's, polycom, and other audio/video conferencing hardware
• Assist with new user onboarding and preparing necessary IT equipment
• Follow technical guides for retiring and wiping old devices, and imaging and configuring new PCs
• Resolve end-user issues related to hardware and software
• Take notes and gather information on issues for ticketing in Service Now
• Work proactively to resolve issues and support all flavors of client operating systems, including Windows and Mac
• Support iOS and other handheld devices
• Knowledge of Microsoft Office Suite and various hardware platforms to troubleshoot and break-fix hardware issues
Requirements:
• Strong hands-on experience with Windows PC and Mac related issues
• Ability to assign and work on incident tickets through Service Now
• Proactive mindset and eagerness to learn and help others
• Willingness to get additional training from team members or attend available trainings
About Us:
Resource Logistics is a company that values technical expertise and customer satisfaction. We are committed to providing top-notch support to our clients and are seeking a skilled Desktop Support Specialist to join our team.
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