Desktop Support Specialist

1 day ago


Lansing, Michigan, United States VDart Full time

Job Title: Desktop Support

We are seeking a skilled Desktop Support professional to join our team at VDart. As a Desktop Support specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop and laptop devices are running smoothly and efficiently.

Responsibilities:

* Provide technical support for Windows PC and Mac related issues
* Assign and work on incident tickets through Service Now
* Support meeting rooms, including TVs, polycom, and other audio/video conferencing hardware
* Assist with new user onboarding and preparing necessary IT equipment
* Follow technical guides for retiring and wiping old devices, working alongside the asset manager
* Image and configure new PCs, following technical guides
* Resolve end-user issues related to hardware and software
* Take detailed notes and gather information for Service Now tickets
* Demonstrate a proactive mindset and enthusiasm for helping others
* Willingness to receive additional training from team members or attend available trainings

Requirements:

* Strong hands-on experience with end-user support for Windows PC and Mac related issues
* Ability to support all flavors of client operating systems, including Windows and Mac
* Knowledge of support for Microsoft Office Suite - Office 365 online and desktop applications
* Familiarity with iOS and other handheld devices

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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