Technical Support Specialist

5 days ago


Lansing, Michigan, United States Lansing School District Full time
Job Summary:

The Lansing School District is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our digital systems. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that computers, networks, and systems operate efficiently. You will also be responsible for setting up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.

Key Responsibilities:

* Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
* Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.
* Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.
* Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.
* Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.

Requirements:

* Minimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc
* Minimum 1-3 years of IT experience
* Strong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.
* A valid Michigan driver's license and reliable transportation are necessary.
* Alignment with Lansing School District's mission and values

Preferred Qualifications:

* Bachelor (4-year) degree, with a technical major (Preferred)
* Four to six years IT experience including, but not limited to:
* Windows 10/11 Support
* Help Desk Support
* Printer Support
* Remote Desktop Tools
* Ticketing Software

About Us:

The Lansing School District is a mission-driven organization that values diversity, equity, and inclusion. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation. We foster a rich environment for professional growth and student experiences by valuing diverse perspectives. As an equal opportunity employer, we invite passionate individuals dedicated to educational excellence to apply for our positions.

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