Help Desk Specialist
4 weeks ago
TEKsystems is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users for hardware, software, and systems.
Key Responsibilities:- Provide technical assistance and support to end-users for hardware, software, and systems.
- Investigate and resolve computer software and hardware problems of users.
- Serve as a contact for level 1 support and escalate issues as necessary.
- Determine whether problems are caused by hardware, software, or system.
- Answer questions and apply knowledge of computer software, hardware, systems, and procedures.
- Talk with technical and non-technical co-workers to research problems and find solutions.
- As a subject matter expert, provide guidance on custom or COTS applications.
- Develop and deliver training materials, such as exercises and visual displays.
- Bachelor's Degree in Computer Science, Information Systems, Business, Information Technology, or a related field.
- Minimum of three to five years of previous information technology or help desk experience.
- Knowledge of a variety of call-tracking software and systems.
- Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies.
- Strong customer service skills and ability to work in a team environment.
- Medical, dental, and vision insurance.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
-
Help Desk Support Specialist
3 weeks ago
Lansing, Michigan, United States GovCIO Full timeJob SummaryGovCIO is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for investigating and identifying computer hardware and software related problems. You will work closely with software and hardware specialists to resolve issues and record solutions in a database for future...
-
Help Desk Support Specialist
3 weeks ago
Lansing, Michigan, United States GovCIO Full timeJob SummaryGovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and resolving computer hardware and software related problems.Key ResponsibilitiesEffectively communicate step-by-step solutions to end-usersCommunicate with software and hardware specialists for...
-
Help Desk Technician
1 month ago
Lansing, Michigan, United States Madeira Networks LLC Full timeJob SummaryMadeira Networks LLC is seeking a skilled Help Desk Technician to join our team in Lansing, Michigan. As a key member of our technical support team, you will provide exceptional customer service and technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide first-level technical...
-
Service Desk/IT Help Desk Intern
1 month ago
Lansing, Michigan, United States OUCU Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk/IT Help Desk Intern to join our team. As a Service Desk Intern, you will be responsible for providing technical support and assistance to our members and staff.Key ResponsibilitiesAssist with equipment purchasing and receiving, inventory, asset tracking, and recycling.Responsible...
-
Service Desk/IT Help Desk Intern
3 weeks ago
Lansing, Michigan, United States MSUFCU Full timeAs a Service Desk Intern, you will participate in a comprehensive training program that includes on-the-job training in the Service Desk team.This is a learning position that performs a variety of functions specific to the department that corresponds with your field of study.You will be assigned various department projects to complete during your time as a...
-
IT Support Specialist
3 weeks ago
Lansing, Michigan, United States TEKsystems Full timeJob Summary:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our clients. This is a great opportunity to grow your skills and advance your career in IT.Main Responsibilities:* Diagnose and resolve software and hardware...
-
Technical Support Specialist
4 weeks ago
Lansing, Michigan, United States Lansing School District Full timeJob Summary:The Lansing School District is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our digital systems. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that computers, networks, and systems...
-
Avaya Telecommunications Specialist
4 weeks ago
Lansing, Michigan, United States Saxon Global Full timeJob Title: Avaya Telecommunications SpecialistJob Summary:We are seeking an experienced Avaya Telecommunications Specialist to join our team at Saxon Global. The successful candidate will be responsible for providing support for IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems.Key...
-
Bilingual Escrow Specialist
4 weeks ago
Lansing, Michigan, United States First National Bank of America Full timeWe are seeking a detail-oriented and bilingual Escrow Contact Specialist to handle customer inquiries related to escrow accounts, taxes, and insurance. The ideal candidate will have excellent communication and customer service skills, with the ability to communicate fluently in both Spanish and English.Responsibilities:Provide exceptional customer service to...
-
IT Support Specialist
4 weeks ago
Lansing, Michigan, United States TEKsystems Full timeAbout the Role:This position is a Tier I / Tier II IT Support role that requires excellent customer service skills. The ideal candidate will have experience with phone and chat support, as well as proficiency in Windows and MacOS. Linux experience is a plus, as is experience in a scientific or academic setting. Basic scripting skills, particularly in...
-
Desktop Support Specialist
4 weeks ago
Lansing, Michigan, United States Resource Logistics Full timeJob Title: Desktop Support SpecialistJob Summary:Resource Logistics is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for Windows PC and Mac related issues, as well as supporting meeting rooms and new user onboarding.Key Responsibilities:• Provide...
-
Product Specialist
4 weeks ago
Lansing, Michigan, United States TerrAscend Full timeAbout the RoleWe are seeking a highly motivated and knowledgeable Product Specialist to join our team at TerrAscend. As a Product Specialist, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a clean and organized store environment.Key ResponsibilitiesWelcome customers and provide helpful...
-
Test Development Specialist
4 weeks ago
Lansing, Michigan, United States Pearson Full timeJob Title: Test Development SpecialistJob Summary:We are seeking a highly skilled Test Development Specialist to join our team at Pearson. As a Test Development Specialist, you will be responsible for planning and overseeing the development of educator licensure assessments and related products.Key Responsibilities:* Writes test questions and other...
-
Agency Services IT Operations Specialist
2 weeks ago
Lansing, Michigan, United States State of Michigan Full timeJob Title: IT Operations SpecialistAbout the Role:We are seeking an experienced IT Operations Specialist to join our team at the State of Michigan. As an IT Operations Specialist, you will be responsible for ensuring the smooth operation of our IT systems and services.Key Responsibilities:Provide technical support to users and resolve IT issues in a timely...
-
Support Specialist
4 weeks ago
Lansing, Michigan, United States Hope Network Full timeAbout the Role:The Support Specialist at Hope Network plays a vital role in supporting individuals with their personal goals and helping them become integrated into their community. This position requires a strong desire to help others with empathy, patience, understanding, enthusiasm, and dedication.Key Responsibilities:Assist individuals with daily living...
-
Automotive Production Specialist
3 weeks ago
Lansing, Michigan, United States Avancez Assembly Full timeWe are seeking a skilled Automotive Production Specialist to join our team at Avancez Assembly. As an Automotive Production Specialist, you will be responsible for operating production line equipment, finishing products, and reporting any issues with equipment/station directly to your direct supervisor.This opportunity will provide the candidate hands-on,...
-
Rehabilitation Support Specialist
3 weeks ago
Lansing, Michigan, United States Hope Network Full timeJob DescriptionThe Rehabilitation Support Specialist plays a vital role in supporting the individual goals of clients and helping them become integrated into their communities in the least restrictive manner. This position may assist in areas of mobility, personal care, communication, health management, social networking, vocation, leisure time management,...
-
Diagnostic Radiologist
4 weeks ago
Lansing, Michigan, United States Della Infotech Full timeAt Della Infotech, we are seeking a skilled Diagnostic Radiologist to provide coverage at various locations, including McLaren Greater Lansing, Grand Rapids, and Kalamazoo. The ideal candidate will have expertise in body imaging and be able to interpret CT scans, as well as have experience with MRI, CTA, and MRA studies.Schedule:The schedule is flexible,...
-
Radiology Sonography Specialist
4 weeks ago
Lansing, Michigan, United States Sparrow Health System Full timeExciting Opportunity for a Radiology Sonography SpecialistAxis Medical Staffing is seeking a skilled Radiology Sonography Specialist to join our team in Lansing, Michigan. As a leading travel nursing company, we offer competitive compensation, personalized housing options, and comprehensive health insurance.Key Responsibilities: Conduct diagnostic imaging...
-
AmeriCorps Program Member
4 weeks ago
Lansing, Michigan, United States Peckham Full timeJob SummaryPeckham is seeking a highly motivated AmeriCorps Program Member to join our team as a Vocational Rehabilitation Specialist. In this role, you will provide individualized coaching to clients with disabilities and other barriers to employment to help them achieve economic stability.As a Vocational Rehabilitation Specialist, you will work closely...