Help Desk Specialist

4 weeks ago


Lansing, Michigan, United States TEKsystems Full time
Job Description

TEKsystems is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users for hardware, software, and systems.

Key Responsibilities:
  • Provide technical assistance and support to end-users for hardware, software, and systems.
  • Investigate and resolve computer software and hardware problems of users.
  • Serve as a contact for level 1 support and escalate issues as necessary.
  • Determine whether problems are caused by hardware, software, or system.
  • Answer questions and apply knowledge of computer software, hardware, systems, and procedures.
  • Talk with technical and non-technical co-workers to research problems and find solutions.
  • As a subject matter expert, provide guidance on custom or COTS applications.
  • Develop and deliver training materials, such as exercises and visual displays.
Requirements:
  • Bachelor's Degree in Computer Science, Information Systems, Business, Information Technology, or a related field.
  • Minimum of three to five years of previous information technology or help desk experience.
  • Knowledge of a variety of call-tracking software and systems.
  • Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies.
  • Strong customer service skills and ability to work in a team environment.
Benefits:
  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).


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