Desktop Support Specialist in Lansing, Michigan
3 weeks ago
Desktop Support in Lansing, Michigan is a key role within our Virtual Service Operations team. As a Desktop Support Specialist, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, and IT service management updates.
Key Responsibilities:
- Provide workstation software break fix support
- Perform IMAC – PC install, moves, adds and changes
- Load images
- Recover and tag assets
- Support printers
- Provide client center (tech bar) support
- Update IT service management
- Perform other client support duties as needed
Requirements:
- Previous working experience in desktop support is desired, but training will be provided for all entry-level new hires
- Knowledge of PC imaging
- Experience with change management and incident management
- Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in inventory control
What We Offer:
- A community of virtue-centered co-workers and clients
- Ongoing learning and development opportunities
- A wide variety of benefits for eligible employees related to health, retirement, professional development, and more
For more information, please visit our website at https://vso-
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