Desktop Support Specialist in Lansing, Michigan

3 weeks ago


Lansing, Michigan, United States Desktop & Depot Support Full time
Job Overview

Desktop Support in Lansing, Michigan is a key role within our Virtual Service Operations team. As a Desktop Support Specialist, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, and IT service management updates.

Key Responsibilities:

  • Provide workstation software break fix support
  • Perform IMAC – PC install, moves, adds and changes
  • Load images
  • Recover and tag assets
  • Support printers
  • Provide client center (tech bar) support
  • Update IT service management
  • Perform other client support duties as needed

Requirements:

  • Previous working experience in desktop support is desired, but training will be provided for all entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in inventory control

What We Offer:

  • A community of virtue-centered co-workers and clients
  • Ongoing learning and development opportunities
  • A wide variety of benefits for eligible employees related to health, retirement, professional development, and more

For more information, please visit our website at https://vso-



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