Help Desk Specialist
4 weeks ago
We are seeking a skilled Help Desk Analyst to join our team at TEKsystems. As a Help Desk Analyst, you will provide technical assistance and support to end-users, troubleshooting and resolving hardware, software, and system issues.
Key Responsibilities- Provide technical support and assistance to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware, software, and system issues
- Investigate and resolve computer software and hardware problems
- Escalate complex issues to senior technicians or vendors as necessary
- Develop and maintain knowledge of computer software, hardware, and systems
- Communicate effectively with technical and non-technical stakeholders
- Collaborate with internal teams to resolve issues and improve processes
- Bachelor's degree in Computer Science, Information Systems, Business, or related field
- Minimum 3-5 years of experience in IT or help desk support
- Knowledge of call-tracking software and systems
- Ability to effectively communicate with internal and external stakeholders
- Strong customer service skills and ability to work in a team environment
- Medical, dental, and vision insurance
- Critical illness, accident, and hospital insurance
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance and AD&D for employee and dependents
- Short and long-term disability insurance
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave (PTO, vacation, or sick leave)
About TEKsystems: We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
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