Customer Service Ambassador
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.
Responsibilities:- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Answer phones in a friendly and professional manner, assisting callers with a variety of questions and concerns.
- Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Continual standing and walking during shifts.
- Continual talking to members and potential members in person and on the phone during shifts.
- Must be able to lift 45 pounds.
At Planet Fitness, we are committed to creating a supportive and inclusive culture that values diversity and promotes a positive work environment. We believe in empowering our employees to make a difference in the lives of our members and in our communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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