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Customer Service Representative
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SP Plus Corporation is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring a positive experience for all interactions.
Key Responsibilities- Customer Service: Handle high-volume calls with courtesy and professionalism, resolving customer inquiries, complaints, and issues in a timely and efficient manner.
- Account Management: Manage customer accounts, including activation, maintenance, and resolution of issues, to ensure customer satisfaction and retention.
- Communication: Communicate effectively with customers via phone, email, and other channels, using strong written and verbal communication skills.
- Problem-Solving: Analyze and resolve customer issues, using problem-solving skills and knowledge of company policies and procedures.
- Data Entry: Accurately and efficiently enter customer data and service work into our database.
- Reporting: Prepare and submit activity reports to track performance and identify areas for improvement.
- Education: High School Diploma or Equivalent.
- Experience: 1-2 years of experience in customer service, call center, or accounting, with a focus on problem-solving and customer satisfaction.
- Skills: Advanced multi-tasking, problem-solving, and organizational skills, with the ability to work in a fast-paced environment.
- Attitude: Positive attitude, productive, professional, and courteous manner, with a focus on delivering exceptional customer service.
SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment that is respectful, inclusive, and supportive of all employees. We believe in the importance of diversity and inclusion in the workplace and are committed to creating a culture that values and celebrates individual differences.
