Customer Service Representative

11 hours ago


Sterling Heights, Michigan, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Kroger. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and promoting a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and respectful manner.
  • Store Maintenance: Maintain a clean and safe store environment, including the sales floor, stockroom, and customer service areas.
  • Product Knowledge: Gain and maintain knowledge of products sold in the store, including their features, benefits, and pricing.
  • Teamwork: Collaborate with colleagues to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
  • Inventory Management: Assist with inventory management, including receiving, stocking, and rotating merchandise.
  • Loss Prevention: Identify and report any potential security risks or incidents to store management.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, with the ability to multitask and prioritize tasks as needed.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
  • Teamwork and Adaptability: Demonstrate a willingness to work collaboratively with others, adapt to changing situations, and prioritize tasks as needed.
  • Product Knowledge: Gain and maintain knowledge of products sold in the store, including their features, benefits, and pricing.
  • Basic Math Skills: Possess basic math skills, including the ability to handle cash, process transactions, and maintain accurate records.


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