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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Quality Talent Group. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Engagement: Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers.
- Operational Activities: Complete operational activities while minimizing risks under established policies.
- Customer Support: Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
- Relationship Building: Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
- Financial Needs: Identify information and services to meet customers' financial needs.
- Experience: 1+ year of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
- Skills: Ability to educate and connect customers to technology, share the value of mobile banking options, and interact with integrity and professionalism with customers and team members.
- Teamwork: Experience working with others on a team to meet customer needs.
- Cash Handling: Cash handling experience.
- Regulatory Compliance: Ability to follow policies, procedures, and regulations.
- Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Opportunities for Growth: Opportunities to establish a career with Quality Talent Group and grow with the company.
- Supportive Team Environment: A supportive team environment that values diversity, equity, and inclusion.
- Competitive Compensation: Competitive compensation and benefits package.
