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Customer Service Representative

2 months ago

Sterling Heights, Michigan, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service team, you will play a pivotal role in ensuring every customer has an exceptional experience with Orkin.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services.
  • Coordinate with technicians to optimize routes and minimize drive time, while maintaining high levels of customer satisfaction.
  • Utilize strong communication and interpersonal skills to resolve customer issues and concerns in a professional and empathetic manner.
  • Monitor and update customer databases to ensure accurate and up-to-date information.
  • Participate in quality assurance processes to ensure high standards of service delivery.
Requirements
  • Previous experience in customer service or sales is preferred.
  • High school diploma or equivalent required.
  • Ability to pass a drug screen and background check.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.