Customer Service Representative

4 days ago


Sterling Heights, Michigan, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch operations, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our rental business.

Key Responsibilities
  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with rental needs, including reservations, rate quotes, and general inquiries.
  • Manage incoming and outgoing calls, ensuring timely and effective communication.
  • Meet and greet customers, providing a friendly and welcoming experience.
  • Process returns, check-ins, and exit kiosk transactions efficiently.
  • Effectively market the company, promoting our services and products.
  • Understand and communicate rental terms, vehicle features, and other services.
  • May sell optional protection products, upgrades, and additional equipment.
  • Perform administrative tasks, including research, billing support, and accounts receivable.
  • Contribute to a positive and productive work environment.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • Minimum 6 months of administrative or customer service experience in the last 6 years.
  • Valid US driver's license for at least 1 year.
  • Authorized to work in the United States and not require work authorization sponsorship.
  • Satisfactory background check, including driving record, employment reference, and social security.


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