Customer Service Representative

4 days ago


Sterling Heights, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to provide tailored solutions.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals, identifying opportunities to upsell and cross-sell products.
  • Stay up-to-date on product knowledge, features, and benefits to provide informed recommendations to customers.
  • Maintain a clean and organized store environment, adhering to company standards and expectations.
  • Assist with inventory management, including receiving and stocking merchandise, and maintaining accurate inventory records.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping experience.
  • Collaborate with colleagues to achieve sales goals and support store initiatives.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of experience in a sales or customer service role preferred.
  • Ability to read, write, comprehend, and communicate in English and Spanish.
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer

As a Customer Service Representative at Sherwin-Williams, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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