Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to provide tailored solutions.
- Process sales transactions accurately and efficiently, adhering to company policies and procedures.
- Meet and exceed sales goals, identifying opportunities to upsell and cross-sell products.
- Stay up-to-date on product knowledge, features, and benefits to provide informed recommendations to customers.
- Maintain a clean and organized store environment, adhering to company standards and expectations.
- Assist with inventory management, including receiving and stocking merchandise, and maintaining accurate inventory records.
- Participate in visual merchandising and store displays to create an engaging and attractive shopping experience.
- Collaborate with colleagues to achieve sales goals and support store initiatives.
- High school diploma or equivalent required.
- 1+ year of experience in a sales or customer service role preferred.
- Ability to read, write, comprehend, and communicate in English and Spanish.
- Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
- Availability to work a variety of shifts, including evenings and weekends.
As a Customer Service Representative at Sherwin-Williams, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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