Client Relations Specialist

2 weeks ago

East Thetford, United States UniFirst Full time


Incentive Bonus: UniFirst is excited to announce an incentive bonus for new hires in the Client Relations Specialist role.

To qualify for the full incentive bonus, new hires must complete 180 days of employment and adhere to UniFirst's introductory period, which includes compliance with attendance and performance standards.

We are looking for a committed Client Relations Specialist to become an integral part of our team. In this role, you will play a crucial part in providing exceptional service as a bridge between our clients and the organization.

Key Responsibilities:

  • Assist clients by addressing inquiries related to accounts, procedures, and services via phone or email.
  • Deliver outstanding service to both clients and UniFirst staff.

Accounts Receivable Duties:

  • Contact clients regarding outstanding accounts, process credits and exchanges, and resolve account discrepancies through our escalation process.
  • Collaborate and provide administrative support to the Sales Department.
  • Perform basic data entry and other administrative tasks.

Qualifications:

  • Preferred: 2 years of experience in a customer service role within an administrative environment.
  • Highly encouraged: Prior experience in accounts receivable.
  • Recommended: High School diploma or GED equivalent.

Communication Skills:

  • Proficient verbal and written communication, including professional telephone and email etiquette.

Essential Skills:

  • Active listening, responsiveness, and a personable demeanor.

Computer Proficiency:

  • Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, TEAMS, etc.).

Demonstrated time management and organizational skills with a keen attention to detail. A collaborative team player who can work independently and solve problems in a dynamic setting. Comfortable with basic mathematical operations (addition, subtraction, multiplication, division).

What We Offer:

Training: We prioritize continuous learning and professional development, fostering a culture of growth that empowers our team members to reach their full potential. You will receive on-the-job training, comprehensive online training modules through our Service Certificate Program – Client Relations Specialist, and access to UniFirst's innovative training platform, The Learning Center.

Career Advancement: As a growing organization, we provide significant opportunities for personal development and career growth.

Community Culture: Our unique community culture distinguishes UniFirst as an exceptional organization.

Diversity: At UniFirst, we embrace a diverse environment filled with various cultures, personalities, and backgrounds, recognizing that diverse perspectives contribute to our success.

Compensation & Benefits:

We offer on-the-job training, a 401K with company match, profit sharing, health insurance, an employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, a 30% employee discount, and employee referral bonuses.

About UniFirst: Our unique family culture is the foundation of UniFirst, where our team members enjoy a small company atmosphere while benefiting from the resources and stability of a $2 billion organization. We are an international leader in the garment services industry, employing over 14,000 team members who serve 300,000 business customers across the U.S., Canada, and Europe.

As a recognized leader in our field, we are committed to annual growth and development, making this an excellent time to join our team.

UniFirst is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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