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Client Relations Specialist

2 months ago

East Syracuse, New York, United States Emperion Full time
Job Overview

The Client Relations Specialist at Emperion plays a vital role in ensuring outstanding client satisfaction by engaging with customers to address inquiries regarding our offerings. This position encompasses various administrative tasks such as document management, including faxing, scanning, copying, and distributing reports and correspondence.

Key Responsibilities:

  • Delivering high-quality customer support from the initial inquiry through to resolution
  • Managing the distribution of finalized documents via postal services, electronic mail, or fax
  • Adhering to client-specific protocols and maintaining accurate documentation
  • Verifying information by liaising with relevant agencies
  • Efficiently handling both incoming and outgoing communication
  • Reporting client feedback to the Customer Service Team Leader
  • Achieving departmental performance targets
  • Utilizing company software and equipment proficiently
  • Accurately entering data into the database
  • Exhibiting strong organizational skills and meticulous attention to detail
  • Communicating effectively in English
  • Following both verbal and written directives
  • Demonstrating proficiency in imaging and document scanning
  • Upholding confidentiality and exercising discretion
  • Collaborating effectively within a team environment
  • Interacting professionally with both colleagues and clients
  • Complying with regulations related to confidentiality and ethics
  • Understanding and applying current industry standards

Required Qualifications:

  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite
  • Bi-lingual capabilities are preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and prioritization skills
  • Willingness to accept and implement feedback

Physical Demands:

  • Ability to remain seated for extended periods
  • Effective speaking and listening skills
  • Manual dexterity for computer operation
  • Potential for occasional walking
  • Attention to detail in visual tasks