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Veterinary Client Relations Specialist
2 months ago
We are looking for a dedicated Veterinary Client Relations Specialist to enhance our team.
Why Your Role Matters:
As the primary point of contact at VCA Animal Hospitals, the Veterinary Client Relations Specialist plays a crucial role in establishing and nurturing the trust and confidence of our clients in our services.
This position is essential to the smooth operation of our facility and encompasses a variety of responsibilities, including:Key Responsibilities:
- Providing exceptional customer service by welcoming clients, answering phone inquiries, and escorting clients and their pets to examination areas.
- Coordinating and confirming appointments to ensure efficient scheduling.
- Conducting follow-up calls and reaching out to potential clients.
- Communicating and clarifying service fees, including processing payments accurately.
- Advising clients on products and services, including prescriptions, while educating them on general pet care practices.
- Maintaining and organizing medical records, reports, and correspondence.
Qualifications:
- A minimum of one year of experience in a customer service role.
- High School Diploma or equivalent.
- Strong communication and listening skills.
- Empathy for both pets and their owners, with an understanding of their needs.
- Effective decision-making abilities to determine the best course of action.
- Capability to assimilate new information for problem-solving.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
- Physical ability to lift up to 40 lbs and work in an environment with potential hazards associated with animals.
Benefits:
We provide a competitive salary along with a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, a 401(k) plan, and generous discounts on pet care services.
Compensation:
The salary range for this position is $17-$22 per hour.
Equal Opportunity Employer:
We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds.
