Field Representative

2 weeks ago


Lake Mary, Florida, United States The Auto Club Group Full time
Job Title: ERS Field Representative

Join The Auto Club Group as an ERS Field Representative and play a critical role in driving the adoption of AAA programs, facilitating performance across territories, and managing member satisfaction.

Key Responsibilities:
  • Recruit, select, and onboard contractors, ensuring they meet facility requirements and provide high-quality service.
  • Enhance contractor business performance by conducting regular visits, monitoring KPIs, and developing action plans to improve performance.
  • Resolve member complaints and claims, identifying the level of involvement needed and delegating resolution to relevant staff when necessary.
  • Complete administrative duties related to providing elevated ERS assistance during emergency or challenging weather situations.
Requirements:
  • 3-5 years of directly related automotive or customer service experience.
  • 3-5 years of successfully coaching and developing others.
  • Experience analyzing causes of problems based on financial statements and metrics, as well as developing and recommending solutions.
  • Strong interpersonal and written/verbal communication skills.
  • Complaint management and conflict resolution skills.
What We Offer:
  • Excellent benefits package, including 401k match, medical, dental, vision, PTO, paid holidays, and tuition reimbursement.
  • A comprehensive training program to help you succeed in your role.
  • A collaborative and inclusive work environment that values diversity and promotes professional growth.
About Us:

The Auto Club Group is a leading provider of automotive services and membership benefits. We are committed to making our members' satisfaction our highest priority and strive to be the 'flagship club' of the AAA Federation.



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