Customer Service Representative

4 weeks ago


Lake Mary, Florida, United States Innova Solutions Full time
Job Title: Customer Service Representative

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of services.

Key Responsibilities:
  • Provides complex analytics and reporting services to improve and automate client processing systems.
  • Manages moderate to complex external client issues and advises other organizational units/teams to ensure timely resolution.
  • Participates in product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
  • Solves complex problems based on in-depth knowledge of the system and industry standards.
  • Provides support to lower-level client processing roles and may be responsible for supervisory review, training, and approval actions.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years of total work experience, preferably in brokerage processing.
  • Applicable local/regional licenses or certifications as required by the business.
  • Strong customer service experience with a Financial Services background.
What We Offer:
  • Competitive pay range: $/hr - $25.00/hr.
  • Benefits package, including medical, dental, vision, 401(k), HSA, FSA, life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and paid leaves.
About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider, employing approximately 50,000 professionals worldwide. We deliver strategic solutions to our clients, enabling them to operate as leaders in their fields.

We are an Equal Opportunity Employer and prohibit any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us.



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