Senior Collections Representative
6 days ago
Responsibilities:
* Organize and track customer outstanding balances
* Contact customers via email and phone to collect payments on outstanding debt
* Maintain a 99% collections ratio
* Review escalated accounts to determine the next step in collection efforts
* Schedule and host client-facing meetings
* Set up payment arrangements
* Submit 10-day demand letters to leadership
* Deliver specific delegated tasks assigned by management
* Research and identify trends to improve results
* Negotiate with internal and external customers to resolve moderately complex issues with sales, credit, and cash teams
Requirements:
* 2+ years of experience in collections or a related field
* Strong communication and negotiation skills
* Ability to work in a fast-paced environment
* Detail-oriented and organized
* Ability to maintain confidentiality and handle sensitive information
If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.
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