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Senior Collections Representative

1 month ago

Lake Mary, Florida, United States Mindlance Full time
Mindlance is seeking a highly skilled Senior Collections Representative to join our team. As a key member of our collections team, you will be responsible for organizing and tracking customer outstanding balances, contacting customers via email and phone to collect payments on outstanding debt, and maintaining a 99% collections ratio. You will also review escalated accounts to determine the next step in collection efforts, schedule and host client-facing meetings, set up payment arrangements, and submit 10-day demand letters to leadership. Additionally, you will deliver specific delegated tasks assigned by management, research and identify trends to improve results, and negotiate with internal and external customers to resolve moderately complex issues with sales, credit, and cash teams. Key skills required for this role include time management, communication, attention to detail, empathy, negotiation, problem-solving, and detail-oriented skills. If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Organize and track customer outstanding balances
* Contact customers via email and phone to collect payments on outstanding debt
* Maintain a 99% collections ratio
* Review escalated accounts to determine the next step in collection efforts
* Schedule and host client-facing meetings
* Set up payment arrangements
* Submit 10-day demand letters to leadership
* Deliver specific delegated tasks assigned by management
* Research and identify trends to improve results
* Negotiate with internal and external customers to resolve moderately complex issues with sales, credit, and cash teams

Requirements:

* 2+ years of experience in collections or a related field
* Strong communication and negotiation skills
* Ability to work in a fast-paced environment
* Detail-oriented and organized
* Ability to maintain confidentiality and handle sensitive information

If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.